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The original item was published from 2/12/2021 1:44:18 PM to 2/12/2021 1:56:31 PM.

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ERS - News Flash

Posted on: February 12, 2021

[ARCHIVED] COVID-19 Operational Update February 12, 2021

COVID-19 Operational Update February 15, 2021

While the ERS remains operational, we continue to experience processing delays due to a high volume of retirements and deaths, coupled with implementation of a new pension administration system.  Important information regarding services follows:

The Member Relations Team is available to assist you Monday – Friday from 8:30 a.m. – 5:00 p.m. by calling 301-454-1415 or emailing us at

Our primary focus is on addressing the needs of members who are retiring soon and processing retirement and death benefit payments. If you are not planning to retire within the next 90-days, we ask that you kindly contact us closer to your retirement date. Your patience is appreciated.

Employees Retiring, April 1st, May 1st, and June 1st

  • 60-days’ notice is highly encouraged for timely receipt of retirement benefits.  Retirees typically receive the first 2 checks 6-weeks following the effective date of retirement; however, there may be additional delays (1-2 weeks) due to circumstances beyond the ERS’ control.
  • Employees who retire with less than 60-days’ notice; may experience additional delays beyond the typical 6-week processing time required.  
  • Please contact Lisa Butler, Senior Retirement Benefits Analyst, at or via phone at (301) 454-1429 to schedule a counseling session via phone.
  • Appointments will be prioritized by retirement date and notice provided.

Estimate Requests have been temporarily suspended. Continue to watch for updates regarding relaxation of this suspension.

Death Benefits – If you recently lost a loved one who worked for the M-NCPPC or received a benefit from the M-NCPPC Employees’ Retirement System, please notify the ERS immediately. Processing death benefit payments to survivors and beneficiaries requires staff to follow detailed procedures which may take 6-8 weeks, or longer, depending upon how quickly entitlement can be established.

Mail Delays

  • Staff are continuing to open documents sent via the US mail and route them to the appropriate team member for processing; however, we are experiencing mail delays. Additional delays are expected throughout the pandemic.
  • If you submitted any paperwork, including requests for withdrawals, rollovers or transfers, via US mail, please send an email at to tell staff to expect the documents via mail.
  • Please DO NOT email any documents containing confidential information.  Email is not a safe delivery method for confidential information, especially during this time of heightened cyber activity.
  • While the ERS Offices are closed to members and the public, documents may be dropped off at EOB between 8 a.m. – 5 p.m.  The police officer on duty will assist with placing any documents in the ERS’ mailbox located in the lobby.

 We know this is a difficult time for you and your families, so please be safe and know that you can count on the ERS Board of Trustees, Staff and advisors to ensure continued protection of your benefits.

We appreciate your continued patience and understanding as we transition into 2021.  

 Andrea L. Rose, Administrator

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