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1. What are the financial impacts of this decision?

We are committed to working with our patrons to process refunds and credits. We continue to evaluate the financial impacts. We anticipate some loss of revenue from program and event cancellations.  

2. What is the schedule for cleaning facilities?

We will have a robust schedule to clean all of our facilities.

3. Why is additional training of staff necessary?

We want to make sure we have the latest techniques and information for handling the coronavirus (COVID-19).

4. Will you pay your employees during this closure?

We are committed to ensuring our staff receives appropriate compensation.

5. What happens if you need to extend the closure?

We will make that determination at the end of March.

6. Can I use parks and trails during the closure?

All parks and trails, playgrounds will be open with limited park maintenance operation.

7. Can I make reservations to use the shelter areas in the park?

No permits will be issued during the closure.

8. Will Park Police be available during the closure?

Yes, Park Police will be available.

9. Boating and Fishing

Visit the Department of Natural Resources

10. When will I get my refund for programs/event I paid for?

Credit card payments will be refunded back to the credit card account. Cash, check, or money order payments will be refunded via check, which may take up to 6 weeks to reach the destination address.

11. Who can I contact about my refund status?

You can contact the Customer Service Help Desk at CustomerServices@pgparks.com