- Create tickets
- Create tickets on behalf of other Department employees
- Communicate with Technicians via the service portal
- Track tickets and get real-time updates
- Browse knowledge base for “How to Documents…”
| - Fulfil tickets and service requests…
- Create tickets on behalf of other users
- Get real-time notifications of tickets assigned, updates, etc.
- Communicate with users via the service portal
- Publish articles to knowledge base
- Manage change requests
- Manage assets
- Create reports and real-time dashboards
| - Coordinate change management
|